Returns Policy

Eligibility for Returns

• Items must be returned within 14 days of receipt.

• Items must be unused, in original condition, and returned in their original packaging.

• Due to the nature of vintage jewellery, items must be handled with care and returned in the same condition as received.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.

• We recommend using a tracked and insured service, such as Royal Mail, to ensure the item reaches us safely.

• Please package the item securely to prevent damage during transit.

How to Return an Item

1. Contact us at hello@antiquebuyingcollective.com to initiate your return.

2. Include your order number and reason for return.

3. Once authorised, pack the item carefully and send it to the return address provided using a tracked shipping service.

Refunds

• Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

• Approved refunds will be processed to your original method of payment.

• Please allow 5–7 business days for the funds to appear in your account, depending on your payment provider.

• Original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or is not as described:

• Contact us immediately at hello@antiquebuyingcollective.com.

• We will cover return shipping costs and offer either a replacement (where possible) or a full refund.

Exchanges

Would you prefer something else? We’re happy to help!

• Contact us with your request and we’ll do our best to accommodate an exchange, depending on item availability.

Need Help?

We’re here for you.
If you have any questions about your return or need assistance, don’t hesitate to contact us at info@antiquebuyingcollective.com.